Our Terms and Conditions
Contract
These terms and conditions, together with any other conditions specified in Seaware’s website, invoices and price lists, form the entire contract between Seaware (hereinafter referred to as ‘the Company’) and the Customer and all items supplied by the Company are subject to these terms and conditions.
For the avoidance of doubt, the Company shall not be bound by any terms or conditions set out in the Customer’s order and these conditions of sale shall supersede and prevail over any other terms and conditions stipulated or referred to by the Customer.
Prices
Unless otherwise expressly agreed in writing by us, all quotations, prices and conditions are subject to revision without notice. Due to constant price fluctuations on some of our products the prices we publish aren’t ’live’ but are as accurate as we can make them.
To double-check, please call us for the most up-to-date prices before placing your order. The Company reserves the right to increase prices at any time prior to acceptance of any order placed.
Delivery
Goods will be sent by first class Royal Mail post, where possible, at a flat rate of £3.95 + VAT for orders up to 2Kg. However, dangerous goods (e.g., paints, resins, liquids etc.) or heavy goods must be sent via a courier (DHL or Fedex). The cost of the courier service is a flat rate of £8.95 + VAT, for orders up to 20Kg or £28.00 + VAT for bulky items or items over 3m in length. All deliveries are tracked.
Shipping to areas such as the Scottish Highlands (above Glasgow) and Offshore Islands will be charged at cost. Please contact us for carriage charges. Businesses in Northern Ireland must provide their UKIMS authorisation number to enable us to send the goods. Goods are not sent to countries outside of the UK.
Free shipping is applied when goods are purchased at the value of £150 (ex VAT) or more but this free shipping is only applicable to the UK mainland. We do deliver in our, to Customers in South Devon and Cornwall where possible. Orders dispatched by other means at the Customer’s request will be charged at cost. Delivery of heavy items (chain, bulk anodes, bulk paint etc.) will be charged at cost.
Any delivery date is not guaranteed, however, delivery shall be made within a reasonable period taking into account all circumstances affecting such delivery. The Company will not be responsible for late delivery beyond our control. Shortages must be notified within three days of arrival. The Company shall not be liable for any damage which occurs to goods in transit, other than in the Company’s own van, and Customers are advised to seek redress with the carriers involved. For the avoidance of any doubt, any insurance risk will pass to the Customer on delivery.
Terms of Payment
Payments by Trade Account Customers with credit terms shall be made in full to the Company by the 20th of the month following the date of the invoice. Failure to pay by this date will result in your account being placed on ‘stop’ and no further orders will be able to be placed, until it is paid in full. All payments shall be made strictly in accordance with the terms of Contract without deduction and the Customer agrees not to withhold or defer payment of any sums by virtue of any claim made by the Customer against the Company.
Payment should be made by BACS wherever possible. Credit cards are not acceptable methods of payment for Trade Account Customers.
For all other Customers payment is to be made on a pro-forma basis.
No general property or equitable interest in goods supplied by the Company to the Customer, hereinafter called “the contract goods”, shall pass to the Customer until such time as the price of the contract goods and all other monies (if any) due from the Customer to the Company in respect of the contract goods or under any other contract between the Company and the Customer shall have been paid to the Company in full.
In the event of payment on any invoice remaining outstanding for more than 30 days, interest shall be charged thereon at a rate of 2% above the base rate of HSBC, per month, or part month, of which the payment remains outstanding.
Claims
The Company will not accept liability for any claims, howsoever arising, unless it has received written notice of the claim within three days of the Customer receiving the goods.
The Company cannot be held responsible for errors in typing, description, illustration or specification which are intended only as a guide.
Returns
Goods may be returned for a full refund within 30 days, at the Customer's expense, accompanied by the original invoice. Items must be in a re-saleable condition, with all packaging intact. In some cases, a 15% restocking charge may be made unless otherwise agreed. Damaged goods/packaging cannot be accepted.
The Company will at its option either repair free of charge, or replace free of charge, any product which is found to the satisfaction of the Company to be defective as a result of faulty design, manufacture or workmanship provided that:
- the products are returned, properly packaged, with a copy of the original invoice, within 30 days from the date of delivery. If we originally delivered the item by van we will collect it (but please ring us to arrange this first), or the Customer can drop it into the office or, if the Customer wishes to post it back, we will refund the postage.
- where the products are made to the Customer’s specification and the defects are not as a result of errors in such specification.
- the products have not been modified in any way by the Customer; and
- the products have not been used for any purpose other than that for which they were designed or otherwise mis-used. Suitability for application is the responsibility of the Customer.
Repaired or replaced goods will be returned free of charge.
Special Orders
Orders for non-stock items must be confirmed in writing by the Customer and are non-cancellable. The Company cannot accept the return of items specially ordered.